Refund policy
💖 Return & Refund Policy — GirlyGlamCo
At GirlyGlamCo, your satisfaction is our top priority. We understand that sometimes things don’t go as planned, and we’re here to make things right — quickly and hassle-free.
🌸 No-Return Needed Policy
We strive to resolve order issues without requiring a return. If you encounter a problem with your order, simply contact us with the details and relevant photos — we’ll provide a convenient solution that saves you time and return shipping costs. Our “No Need to Return” policy makes exchanges smooth and stress-free.
As a provider of custom, glam-inspired accessories and gifts, we are committed to offering professional and personalized service through thoughtful design and customer care.
📩 How to Request a Resolution
To help us assist you promptly, please email us at contact@girlyglam.co or use our Contact Form, and include the following:
- Full name on the order
- Order number
- Description of the issue
- Relevant photos
- Your preferred resolution (refund or replacement)
Note: Please double-check your order before finalizing checkout. We are not responsible for errors related to spelling, grammar, image quality, or order accuracy submitted by the customer.
🔁 1. Issues with Purchases
If you’re dissatisfied with your purchase for any reason, please reach out within 30 days of delivery. Be sure to include your order details and the reason for your request. We’ll do our best to resolve the issue promptly.
🛠️ 2. Damaged or Defective Items
If your item arrives damaged or does not match the description, please contact us immediately at contact@girlyglam.co with clear photos of the issue.
You do not need to return defective merchandise.
Covered under warranty:
- Manufacturing defects
Not covered:
- Accidental damage
- Improper handling or misuse
- Normal wear and tear
- Fading or damage due to sun exposure
- Unauthorized alterations
⏳ This policy is valid for 30 days from the delivery date. Claims beyond this window are not eligible for refund or replacement.
📦 3. Missing or Delayed Orders
If your order hasn't arrived within the expected time frame, you may request a refund or replacement within 30 days of the purchase date. Please include full order details so we can investigate and assist.
💳 4. Refund Processing Time
Once your claim is approved, we’ll process your refund or replacement swiftly. Refunds are issued to the original payment method:
- PayPal: 3–5 business days
- Credit/Debit Card: 7–10 business days
If you have any further questions, feel free to contact us anytime at contact@girlyglam.co — we’re always happy to help 💕