FAQs – GirlyGlam.co
Payments & promo codes
How do I use a promo code?
Enter the code in the discount field at cart or checkout and select Apply. The discount is shown before payment when the code is valid.
What payment methods do you accept?
All payment methods currently available for your location, currency, device, and browser are displayed directly in Shopify checkout. The checkout screen is the authoritative list of methods available for an order. We never ask customers to send payment outside our secure checkout.
I see an unfamiliar charge. What should I do?
Email contact@girlyglam.co or use our contact form with the transaction date and amount. Do not send full card details by email.
Order management & cancellations
Can I add or remove items after ordering?
We cannot add items to a submitted order. For removal or cancellation requests, contact us within 6 hours of ordering. We cannot guarantee a change after production begins.
Can I change my shipping address?
Contact us within 6 hours of ordering and before receiving a tracking number. Address changes are not guaranteed after processing begins.
Order confirmation
I did not receive an order-confirmation email.
Check spam and promotions folders. If it has not arrived within 24 hours, contact us with your full name and the email address used at checkout.
Shipping & tracking
How do I track my order?
When your order ships, the shipping-confirmation email contains a tracking number and carrier link. See our Track Your Order page for instructions.
Why is tracking not updating?
Please allow 3–5 business days after shipment for the carrier’s first scan. If tracking has not updated for more than 10 days or the estimated delivery date has passed, contact us.
Returns & refunds
Can I return a personalized item if I change my mind?
No. Personalized items cannot be returned, exchanged, or refunded for a change of mind. This does not affect approved claims for damaged, defective, or incorrect items.
What if my order is damaged, incorrect, or defective?
Contact us within 30 days of delivery with your order number, issue details, and clear photos. For an approved claim, we provide a refund to the original payment method or a replacement at no additional charge. No return or return-shipping fee is required.
What if my order is late or missing?
Contact us once the latest estimated delivery date has passed. Submit your claim within 30 days after that date. If the carrier confirms the shipment was lost, we offer a replacement at no additional charge or a refund.
How long does delivery take?
Production and processing take 3–5 business days; shipping after dispatch takes 7–10 business days. The total estimate is 10–15 business days.
How long does a refund take?
After approval, we issue refunds to the original payment method. They typically appear within 3–10 business days, depending on the bank or payment provider.
Contact us
Support hours: Monday to Saturday, 9 AM–5 PM
Email: contact@girlyglam.co
Contact form