Refund policy

Return & Refund Policy — GirlyGlamCo

Personalized and made-to-order items

We do not accept returns, exchanges, or refunds for a change of mind on personalized items. Please check your spelling, size, color, and personalization details before ordering. This restriction does not apply to approved claims for damaged, defective, or incorrect items.

Damaged, defective, or incorrect items

Contact contact@girlyglam.co within 30 days of delivery. Include your order number, a description of the issue, and clear photos. For an approved claim, we will provide a replacement at no additional charge or a refund to the original payment method. No return is required and no return-shipping fee is charged for an approved damaged, defective, or incorrect item claim.

Accidental damage, misuse, normal wear and tear, and errors in personalization details supplied by the customer are not covered as manufacturing defects.

Late or missing deliveries

If your order has not arrived by the latest estimated delivery date, contact us so we can investigate with the carrier. Submit a late or missing-delivery claim within 30 days after the latest estimated delivery date, not 30 days after purchase. If the carrier confirms that the shipment was lost, we will offer a replacement at no additional charge or a refund to the original payment method.

How to request help

Email contact@girlyglam.co with your name, order number, issue details, relevant photos, and preferred resolution. Do not send an item back without contacting us first. We do not charge return-shipping fees.

Refund processing

Approved refunds are issued to the original payment method. After the refund is issued, it typically takes 3–10 business days to appear, depending on your bank or payment provider.

Email: contact@girlyglam.co
Phone: +1 207-455-0106
Support hours: Mon – Sat, 9AM – 5PM (GMT+7)

Address:
United States: 1500 N Grant St, Denver, CO 80203, United States
Viet Nam: 2 Tôn Thất Thuyết, Mỹ Đình, Cầu Giấy, Hà Nội 100000, Việt Nam